Sh Manoj Sinha
Hon'ble Lt Governor,UT of J&K
    
Shri Rajeev Rai Bhatnagar
Advisor to
Hon'ble LG UT of J&K
    
Sh. Atal Dulloo, IAS
Chief Secretary,
J & K
    
Dr. Syed Abid Rasheed Shah, IAS
Secretary to the Government, H & M Education, J&K
    
Dr Mushtaq Ahmad Rather
Director Health Services, Kashmir
    
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Directors


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Citizen Charter

Preamble

Health Centres exist to provide health care to every citizen of India within the allocated resources and available facilities. The Charter seeks to provide a framework, which enables citizens to know :

  • What services are available and users' charges if any?

  • The quality of services they are entitled to.

  • The means through which Complaints regarding denial or poor qualities of services will be addressed.



    Objectives

  • To make available health care services and the related facilities for citizens.

  • To provide appropriate advice, retreatment, referral and support that would help to cure the ailment to the extent medically possible.

  • To redress any grievances in this regard.

    Commitments of the Charter

  • To provide access to available facilities without discrimination,

  • To provide emergency care, if needed on reaching the PHC.

  • To provide adequate number of notice boards detailing the location of all the facilities and the schedule of field visits.

  • To provide written information on diagnosis , treatment being administered

  • To record complaints and respond at an appointed time.

    Grievance Redressal

  • Grievances that citizens have will be recorded

  • Aggrieved user after his/her complaint recorded would be allowed to seek a second opinion

    Responsibilities of the Users

  • users of HC would attempt to understand the commitments made in the charter.

  • users would not insist on service above the standard set in the charter because it could negatively affect the provision of the minimum acceptable level of service to another user.

  • instruction of the HC personnel would be followed sincerely and

  • in case of grievances, the redressal mechanism machinery would be addressed by users without delay. ...

    Performance Audit and Review of the

  • performance audit may be conducted through a peer review every two or three years after covering the areas where thestandards have been specified.